Analysis of Benchmarks For Nigeria’s Public Sector Performance Measurement

Abstract

Effective performance in public sector organisations is vital for a governance system that delivers optimal services. However, what constitutes appropriate benchmarks for measuring this performance remains debated and varies among scholars. This article addresses this gap by offering a comprehensive analysis of performance benchmarks. A desk research methodology was employed to analyse traditional models, such as the 3Es approach, and newer frameworks, such as the 9Es and the Service Quality Model (SERVQUAL). Through four extensive case studies—comparing OECD countries, the World Bank Governance Indicators, the Dutch Ministry’s evaluation of EU countries, and the OECD and EU Sustainable Governance Indicators (SGI)—the article provides valuable insights into optimising public sector performance. These benchmarks can serve as models for enhancing public sector institutions, particularly in Africa, focusing on Nigeria. Keywords: public-sector, public-sector performance, benchmark, performance measurement, public service delivery, Nigeria’s public sector